How to Make a Reservation

Call 1-800-451-9972. Office hours are: 8 am - 6 pm, 7 days a week, in season. 9 am - 5 pm Monday - Friday, off season.

Weekends and holidays book very quickly. To avoid disappointment, please call as early in the season as possible, particularly for groups. We begin booking for the following year on the first Monday in November at 9 am. Wildwater's office is normally closed the last two weeks in December.

For Yurts and small groups in the Group Lodge (less than 15 people), payment in full is due within 7 days of making your reservation. The balance is due 30 days prior to the trip date.

If payment is not received by due date, your reservation will be cancelled.

If you call within two weeks of the trip date and make a reservation, you must pay with a Visa, MasterCard, or Discover Card.

Cancellation Policies

Cancellation Guarantee:

Wildwater introduces an exclusive service to our Guests in 2014.  Freedom to change your mind and no worry if you have to cancel or reschedule.

* Full Refund except for Cancellation Guarantee Fee for any reservation cancelled by 1pm the day before their Activity or Lodging.
* Full Credit in the form of a Voucher or Wildwater Adventure Dollars for any Activity or Lodging cancelled the same day scheduled.  Cancellation must be made prior to Activity Start Time.
* A 7.5% Fee will be charged on the reservation.  This is non-refundable.
* Freedom to reschedule is unlimited as long as it is done before activity starting time for any reason including weather.
* Anyone wishing to request special treatment or changes to any policy may complete an “Exception Form” to be submitted to the CEO for a decision.  There must be extenuating circumstances; car accident, death in the family, documented illness, etc.  Notification to Wildwater must have been made shortly after incident, not at check-in.  Supporting documentation is required.

Regular Cancellation Policy:

If you choose to opt out of the Cancellation Guarantee.
* Full refund less one $10 reservation fee for any reservation cancelled 14 in advance.
* $20 per person cancellation fee for any activity cancelled between 14 and 7 days before first Activity.
* No refunds for any reservation cancelled less than seven days before activity date.
* Rescheduling will be treated as a cancellation.
* No refunds for inclement weather

Pet Boarding (No pets in buildings)

Rippling Waters Kennel

Directions to Wildwater Check-In for Falling Waters Adventure Resort.       GPS Coordinates:   35 20' 59 N   083 33' 49 W

From Murphy, NC - Follow Hwy 19 North past the Nantahala River. The Wildwater Ltd. Nantahala Rafting Center is on Hwy 19, five minutes past the take-out on your right.

From Bryson City, NC - Take the Great Smoky Mountain Expressway (19/74) until US 19 South turns to the left, stay on 19 South towards Murphy, NC. The Wildwater Ltd. Nantahala Rafting Center will be on the left, approximately 2.8 miles from the turn.

From Franklin, NC - 1 Hour Mountain Driving
Take 28 North to US 19/74, turn left onto 19/74. When highway splits, bear left on 19/74 South. The Wildwater Ltd. Nantahala Rafting Center will be on your left, approximately 2.8 miles form the turn.

or: (straighter roads, but more miles) Take 441 North to Dillsboro, pick up US 19/74 West/South toward Bryson City. Stay on 19/74. When it turns left toward Murphy, NC the Wildwater Ltd. Nantahala Rafting Center will be on the left approximately 2.8 miles from the turn.

Falling Waters Resort
10345 US Hwy. 74 West
Bryson City, NC  28713
Fax: 864-647-5361

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